Last updated: August 20, 2026
This page is the web resource for deleting an account and associated data for mobile apps published by AppSphere Solutions, including:
- Pet Planner
- Pet Age Pro
It is the external account-deletion method for Google Play and explains how you can request deletion of your data for Apple. See also our Privacy Policy.
What we delete
When we complete a deletion request for an App, we delete:
- Your authentication account for that App (email / Google / Apple sign-in as applicable)
- Pet profiles, photos, and settings stored in our cloud database for that account
- Local copies on a device after you sign out, delete the account in-app, or uninstall the App (uninstall alone does not delete cloud data)
We do not keep a usable copy of your pet profiles after deletion. Limited backup or security logs held by our providers (such as Google Firebase) may remain for a short period and are then removed according to their retention cycles. We may retain records of the deletion request itself (email and timestamp) as proof that we handled it.
Freezing or disabling an account is not a substitute for deletion. We delete the account and associated App data.
How to delete from inside the App
If the App includes a Delete Account control (Settings), use that. Confirm when asked. That is the fastest method.
If you do not see that control yet, or it fails, use the email method below. Both methods are valid.
How to delete by email
Send an email to delete@petplanner.app from the same email address you use to sign in.
Suggested subject: Delete my [Pet Age Pro or Pet Planner] account
Include:
- Which App: Pet Age Pro or Pet Planner (or both)
- The sign-in email
- Whether you used email, Google, or Apple to sign in
We will verify that the request comes from the account owner. We aim to complete deletion within 30 days. If we need more information, we will reply to your email.
After deletion
You will not be able to recover pet profiles or photos. You may create a new account later; it will start empty.
If you only want to remove the App from a phone, uninstalling is enough for that device but does not delete your cloud account. Use this page or in-app deletion for that.
Contact
AppSphere Solutions
Deletion: delete@petplanner.app
Other questions: info@petplanner.app