Last updated: October 26, 2026
This page is the web resource for deleting an account and associated data for mobile apps published by AppSphere Solutions, including:
- Pet Planner
- Pet Age Pro
It is the external account-deletion method for Google Play and explains how you can request deletion of your data for Apple. See also our Privacy Policy.
What we delete
When we complete a deletion request for an App, we delete:
- Your authentication account for that App (email / Google / Apple sign-in as applicable)
- Pet profiles, photos, and settings stored in our cloud database for that account
- For Pet Planner: all pets, daily care logs (including health notes, journal entries, and vet visits), reminder rules, and uploaded pet and activity photos
- Local copies on a device after you sign out, delete the account in-app, or uninstall the App (uninstall alone does not delete cloud data)
We do not keep a usable copy of your pet data after deletion. Limited backup or security logs held by our providers (such as Google Firebase) may remain for a short period and are then removed according to their retention cycles. We may retain records of the deletion request itself (email and timestamp) as proof that we handled it.
Purchase records for a subscription are kept by Apple or Google under their own policies. Our subscription provider, RevenueCat, holds purchase receipts linked to an anonymous app user ID, not to your pet data.
Freezing or disabling an account is not a substitute for deletion. We delete the account and associated App data.
Important: deleting your account does not cancel a subscription
If you subscribe to Pet Planner Pro, you need to cancel the subscription in the App Store or Google Play as well; deleting your account does not cancel it. Uninstalling the App does not stop store billing either. Refunds are handled by Apple or Google.
How to delete from inside the App
Pet Planner: Open the App, go to Settings → Delete account, and confirm. This permanently removes your account and all pets, logs, reminders, and photos.
Pet Age Pro: If the App includes a Delete Account control (Settings), use that and confirm when asked.
In-app deletion is the fastest method. If you cannot sign in, do not see the control, or it fails, use the email method below. Both methods are valid.
How to delete by email
Send an email to support@petplanner.app (or delete@petplanner.app) from the same email address you use to sign in.
Suggested subject: Delete my [Pet Planner or Pet Age Pro] account
Include:
- Which App: Pet Planner or Pet Age Pro (or both)
- The sign-in email
- Whether you used email, Google, or Apple to sign in
We will verify that the request comes from the account owner. We aim to complete deletion within 30 days. If we need more information, we will reply to your email.
After deletion
You will not be able to recover pet profiles, logs, reminders, or photos. You may create a new account later; it will start empty.
If you only want to remove the App from a phone, uninstalling is enough for that device but does not delete your cloud account. Use in-app deletion or this page for that.
Contact
AppSphere Solutions
Deletion and other questions: support@petplanner.app (or delete@petplanner.app)